Family member went to South Hills Post Acute from hospital for short term rehab. This facility is majorly short staffed. The first week he was there 2 staff members told us they were leaving due to work conditions and conflicts with administration which was an initial red flag. We visit every day and rarely does a staff member come in to the room. They don’t even know if medication is taken. They just drop off meds and leave. Most time water is not provided to take the meds. There is “stuff” everywhere! Laptops are left open on carts in the hall with patient information visible. That is a violation of PHI! He was there 3 weeks before he received a shower. We were told he was scheduled for a shower twice a week by a nurse on the night shift after 3 weeks. The next day the daytime nurse told our patient that a family member complained which was not true. The night nurse submitted the complaint to the supervisor. We had no clue he was to have scheduled showers. The food is AWFUL! Can’t say anything further except it smells, looks, and tastes awful. The facility itself could use upgrades. Wallpaper is ripping off of the walls and the front door doesn’t work properly. One weekend evening we left an electric potpourri burner was left on in the lobby. It was still on the next day which was a Saturday. Upon leaving Saturday evening we turned it off. That is a fire hazard and being a daughter of a firefighter I know better and wasn’t leaving it on with our family member there. He is there for therapy but they do not have therapy services on the weekends so he stays in bed all weekend long because no one gets him up. Again they are short staffed. They do not allow them to get up on their own or go to the bathroom. While we are there no one even comes in to see if he needs to use restroom. Again there is no therapy on the weekends. If one is there for therapy how is this helpful? I’ll answer, It isn’t!! There has been times during the week that when he returns from therapy they leave him sitting in his wheelchair for HOURS! Until 10 or 11 pm. Even therapy told him that was too long. When he does have therapy he likes the therapists. However, it seems to not be progressing as fast as he feels it should. Well, If they drag their feet insurance will pay up to 100 days so that is $$$. Just saying! Now, I saved the best part for last, the business office manager, Heather is abrupt, dismissive, and does not listen. She talks over you without listening and she thinks she knows what she is talking about but in reality she doesn’t because she doesn’t listen to the concern. Heather also changes her story each time you talk to her. She screens her calls. I have called her numerous times and left messages which she does not return. I have had to call and have the receptionist get her on the phone. Heather states she does not answer calls when she is doing billing. Ok then! When I asked for her assistance on bills we received from the insurance company for out of network services at the facility she states that is not her job it is the provider and I need to speak with them. They also use a lab that is out of network and she stated “well that is who we use.” But upon asking for her assistance in getting in touch with the providers regarding the bills we received her reply was “that is not my job responsibility.” Ok we received several bills from our insurance company for services at the facility that she works at and is the business manager but the bills for out of network service she cannot assist because it is not her responsibility! WHAT? On that issue why in the world would they use an out of network provider without informing us? There is NO way we would have approved an out of network provider/service! Furthermore what medical professional does not know that OON need prior authorization from the insurance?

Spouse stayed there 5 weeks trying to recover from stroke. Staff was inconsistent – multiple times they did not provide therapies (PT,OT and speech) as contracted and when asked why they stated patient waived them off. Patient was totally incapable of providing that direction so therapists and mgt went along with it against my direct wishes. Patient was incontinent and as result needed changed daily throughout the day. Many times throughout each week patient lie in bed for 2 hours or more after signalling for change but had to wait while staff was serving meals due to serious understaffing. Liability for bed sores and potential falls seemed of no concern to them. On discharge they waited til 4pm on a Friday evening to notify me of medical insurance denial for further services so right then and there I had to arrange for medical transport which at such late stage was unable to do (and they knew it)so they kept spouse overnight, charged me $450 for overnight stay just so I could arrange to transport her via their sole transport outfit at noon Saturday. Went there at noon and nothing was ready, no meds, no supplies nothing. We waited 4 hours for transport to finally arrive to take patient home – no apologies no meds, nothing. They are a poor example for a SNF designation and deserve and earn their poor reputation. They are focussed on financials and draining resources from patients. Would not recommend them to my worst enemies. Insurers and healthcare providers know it.

A mild improvement over other facilities my father had been in, but still far short of expectations. They charged a significant amount of money while providing very little in return relative to the cost. My father was largely isolated during his stay and was not provided with any physical therapy. Trying to reach him by calling the facility’s main number was an exercise in frustration. Far too often, I was simply transferred to the second floor, where the call would automatically go to voicemail regardless of the day or time. I repeatedly left messages with my callback number, but no one would return my calls or help me speak with my father. They also did not assist him with keeping his personal cell phone charged so that I could communicate with him directly. Eventually, Medicare would no longer cover his stay. At that point, the facility began making unauthorized charges using payment information they had retained, despite my explicitly telling them not to do so. They also provided little to no assistance in finding alternative placement options for my father. For the less than a month he was there, my overall impression was that the facility was far more concerned with collecting payment than with providing adequate patient care, communication, or assistance to the family.

A resident expressed that there was nothing on the menu they liked, Michelle from the kitchen took the time to talk with them and find a meal they would enjoy using ingredients available in the kitchen. Michelle’s willingness to listen, take extra time, and prepare something specifically for the resident made a meaningful difference. Thank you for showing compassion and going the extra mile.

A women named Sue helped clean a long term residents room who had a lot if items. So much it was under and on her bed making the room look cluttered. After Sue and the resident were done working together the room was neat and tidy. Thank you for creating a trusting relationship with our residents.

My fourth stay at South Hills Post Acute (SHPA) was a very positive experience and I particularly want to thank the therapy team. The Occupational and Physical therapists were knowledgeable, encouraging and sincerely invested in my recovery. They encouraged me to work toward my goals while always showing patience, compassion and respect. Their expertise and positive attitude gave me confidence and played a significant role in my progress and recovery. I am grateful. I also want to acknowledge the nurses, nursing assistants and support personnel who provided excellent care throughout my stay. Everyone treated me with kindness, professionalism and respect. I am grateful. Recovering after a hospitalization is never easy. I’ve returned to SHPA four times because the teamwork and dedication of the entire SHPA staff made a meaningful difference. I truly appreciate the wonderful care I received and will continue to confidently recommend South Hills Post Acute (SHPA) to anyone in need of rehabilitation services. SHPA is a blessing in my life that enabled me to regain my strength and confidence so that I could return home and “age in place”. I am grateful.

This was, without question, the worst healthcare facility experience our family has ever had. I would never recommend sending a loved one here—especially a parent. My mother was admitted for rehabilitation, yet during the nine days she was there, she never received the rehabilitation she was admitted for. A physical therapist finally came to see her after she had already been there for seven days. By that time, she had spent most of her stay lying in bed. What made the situation even more upsetting was that she was often left in bed because no one would help get her dressed or out of bed. There were also times when she was left sitting in urine without being changed promptly. No patient—especially an elderly person—should ever be treated that way. Even more concerning, she was not given her insulin as prescribed. To make matters worse, the attending physician never saw her during her entire stay. The first time I visited her on the second floor, I stepped off the elevator and was immediately met with the smell of urine. That was a major red flag and reflected the overall condition of the facility. After nine days of virtually no meaningful care, we decided to remove her. Instead of facilitating her discharge, the staff delayed the process for hours, telling us the doctor had to see her before she could leave. Our response was simple: **Where has the doctor been for the past nine days?** We felt the delays were unnecessary, so we took her out rather than continue waiting. Based on our family’s experience, this facility failed to provide the basic level of care my mother deserved. Our elderly loved ones deserve to be treated with dignity, compassion, and respect. When families entrust a rehabilitation facility with the care of a parent or grandparent, they should be able to expect timely medical attention, prescribed medications, rehabilitation services, assistance with basic hygiene, and a clean environment. One final thought: if the time and energy spent responding to negative Google reviews were instead focused on patient care, I believe this facility’s reputation would improve on its own. Great reviews are earned through quality care—not through responses to criticism. Families are trusting you with the people they love most. That trust should always be your highest priority. Sadly, that was not our experience here.

This was, without question, the worst healthcare facility experience our family has ever had. I would never recommend sending a loved one here—especially a parent. My mother was admitted for rehabilitation, yet during the nine days she was there, she never received the rehabilitation she was admitted for. A physical therapist finally came to see her after she had already been there for seven days. By that time, she had spent most of her stay lying in bed. What made the situation even more upsetting was that she was often left in bed because no one would help get her dressed or out of bed. There were also times when she was left sitting in urine without being changed promptly. No patient—especially an elderly person—should ever be treated that way. Even more concerning, she was not given her insulin as prescribed. To make matters worse, the attending physician never saw her during her entire stay. The first time I visited her on the second floor, I stepped off the elevator and was immediately met with the smell of urine. That was a major red flag and reflected the overall condition of the facility. After nine days of virtually no meaningful care, we decided to remove her. Instead of facilitating her discharge, the staff delayed the process for hours, telling us the doctor had to see her before she could leave. Our response was simple: **Where has the doctor been for the past nine days?** We felt the delays were unnecessary, so we took her out rather than continue waiting. Based on our family’s experience, this facility failed to provide the basic level of care my mother deserved. Our elderly loved ones deserve to be treated with dignity, compassion, and respect. When families entrust a rehabilitation facility with the care of a parent or grandparent, they should be able to expect timely medical attention, prescribed medications, rehabilitation services, assistance with basic hygiene, and a clean environment. One final thought: if the time and energy spent responding to negative Google reviews were instead focused on patient care, I believe this facility’s reputation would improve on its own. Great reviews are earned through quality care—not through responses to criticism. Families are trusting you with the people they love most. That trust should always be your highest priority. Sadly, that was not our experience here.

Great facility. Highly recommend.

Sarah was great! She helped my aunt make a smooth transition. The facilty what my aunt needed.

⭐️⭐️⭐️

Very nice facility! Good people.

My mom was transferred here in December 2025 from a hospital for rehab. There were so many issues while she was there. Before she could get up on her own to use the bathroom, she was given a bedpan. It was backwards and she kept telling the nurse it was hurting her back. The nurse kept telling her it was fine. She ended up bruising her lower back. Then she was was given a TB test. Fine…but then they came back the same week and did it again. She told them she already had one and they said she had not and proceeded with another test. There were multiple times she pressed the call button and it would take up to an hour for anyone to come by. Her first PT session, the therapist ended up injuring my mom’s neck and then got upset when my mom told her to leave. The day she was discharged was a joke. No one knew anything. First, she was told someone would bring her down to the car. I waited over an hour and finally called inside. My mom pressed the call button and had to wait over 30 minutes before someone came in. The aide came in and said she would check. She never came back in. I ended up calling and spoke to a Jamie or Julie (who was very rude) and she told us we needed to come get her ourselves. My fiance went up to get her because I have arthritis in both knees and it’s hard for me to walk long distances. I called back in while he was getting her and said I needed to speak with management. Of course, she wasn’t available. We finally got her home and settled into bed. I wrote a letter to the PA Department of Health and never heard anything back. My mom kept in touch with her roommate and I can’t believe the horror stories of what she was going through. My mom has since passed and I found a bill from them for $70. I called today to let them know we would be paying it but I wanted to know what the charge was for since the bill didn’t say. Heather immediately told me it was for a haircut. That was NOT true. She looked into it further and finally told me it was her copay for the time she was there. Considering what we went through back in December I looked the claim up through my mom’s insurance to make sure she wasn’t lying. Fortunately, it was her copay and it will be paid. When I called I told them she had passed and I was wanting more info before I paid it. Not once was I told they were sorry to hear of her passing or sorry for your loss. I know she was one of hundreds of patients but there is a thing called compassion. Costco even told me they were sorry for my loss and they didn’t even take care of my mom. Heather seemed to only care about the charges and noting the file. It’s all about the money for them. Don’t trust this facility with your loved ones!!!

They maybe ok with rehab but when you have other serious issues they dot know how to handle them. We had to tell them we wanted an ambulance called and the hospital said good thing we did or it would have been a different outcome.

Judi Locke. Love this place! I was here for 3 and a half weeks. Staff was freaking, pt and ot wonderful! Thank u so much to, Crystal , and Angelique. And Cory and Tyler. I was able to walk again because of them Shout out to nurse Shannon and Jill and Gupta! Love them, and Debbie was one of the first I met and was so helpful and kind, Freida, Gina and Hyatt. Love u, God Bless u All!

I was here for 3 and a half weeks and I had a great experience. The pt and ot were wonderful.The whole team treated me like royalty. Nurse Shsron, Gupta, the aids and the maintenance guy D! They were so kind and on top of things. They made my stay a pleasant one! I would recommend this facility to anyone!

My dad was in this facility for 3 weeks before he got a uti. When we noticed blood in his catheter bag the head nurse on duty said it was normal but we fought for our dad and he went to AGH. Other than that nurse…Frieda was so awesome to my dad and his roommate, very kind and attentive. We were very happy at the time and hoped dad would go back, unfortunately he passed in the hospital. This is when the problem started Julie Brookman lied over and over again since January about a refund that we prepaid for his return stay. It was alot of money. Julie repeatedly lied when we were getting the money back…they put the payment through right away. We called every 2-3 weeks and lies after lies. Then she had her manager Heather call and say we will get it in March. March came and went. In April, I called their corporate office in Utah and spoke to Mark in Accounts Payable. Mark told me a check was never requested even though we were told over and over again it was coming. We finally got the check today May 1st. The request for the returned money should have been Monday January 5. We were lied to for 114 days and mourning the death of our dad and my mom’s husband plus paying for a funeral during this time. The administration staff is why we would never recommend South Hills Post Acute. As long as you don’t deal with them….the lpns and occupational/physical therapy was awesome. Julie should not have a job dealing with money and people.

Sadly, not a nice place. Dirty, wallpaper coming off the walls. My dad was here for a day and a half. Morgan and Kimber were very kind and informative.